Informativa sulle spedizioni

Shipment processing time

Our current processing time for domestic orders may be 1-2 business days.Delivery time varies depending on the location and can take anywhere from 7 to 28 days from the date of order.

If you have any questions, feel free to contact us at support@kensen.co, and we’ll provide updates on your order status.

Shipping Confirmation and Order Tracking

Once your order ships, you will receive a Shipping Confirmation email with your tracking number. Tracking number should be valid within 48 hours of receipt of email. If you do not receive an order tracking update within 3 business days (domestic) or 10 business days (international), please contact our customer service team using our live chat or email support@kensen.co

penalty for damages
Kensen will replace orders damaged in transit. If the product you received is unusable due to damage in transit, please contact our customer service team within 7 working days of receiving your order.

Lost or stolen order
Kensen is not responsible for lost or stolen items that have been confirmed successfully delivered by the courier. The company will not compensate or replace orders that have been confirmed to have been delivered by the courier and reported as lost or stolen. Kensen™ may, at its sole discretion, provide an affidavit if a replacement is required.


return policy
Please refer to our Returns and Refunds Policy as it provides detailed information on return options and procedures.