FAQS

Are you still shipping orders?

Yes! KENSEN continues to ship to most destinations worldwide. We work with reliable shipping partners to ensure your orders are delivered as smoothly as possible. Shipping availability and delivery times may vary depending on your location.

How long does order processing take?

Orders are typically processed within 1–3 business days after purchase, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email with tracking information. If you don't see the email, please check your spam or junk folder.

Please note that processing times may occasionally vary during peak seasons or due to unforeseen circumstances.

How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number and tracking link.

You can use the tracking link to check your shipment's progress. Please allow some time for tracking information to update after dispatch.

If you have any questions about your shipment, please contact us at service@kensen.com.cn.

How are my products packaged and protected during shipping?

All KENSEN products are carefully inspected and securely packaged before shipment to help protect them during transit.

If your order arrives damaged, please contact our customer support team with your order number and photos of the damaged item and packaging so we can assist you.

Can I request a refund while my order is in transit?

If your order has already shipped, please wait until it has been delivered before submitting a return or refund request.

Refund eligibility is subject to our Return & Refund Policy. If your shipment is delayed or you have concerns about its delivery status, please contact our support team for assistance.

What should I do if my device is defective?

If you experience an issue with your KENSEN device, we recommend checking the troubleshooting section of your user manual first.

If the issue persists, please contact our customer support team at service@kensen.com.cn with your order number, a description of the problem, and relevant photos or videos.

Our team will review your case and help you with the next steps under our warranty policy.

How can I request a product sample for a review?

We welcome collaborations with content creators, bloggers, YouTubers, and social media influencers.

If you are interested in reviewing KENSEN products, please contact our partnership team at partnerships@kensen.co with information about your platform and collaboration proposal.

Do you offer wholesale opportunities?

Yes! We welcome wholesale and business inquiries.

For product information, bulk orders, and potential business partnerships, please contact:

business@anlan.com and 1@anlan.com.

Please include the products you are interested in, estimated order quantities, and your company information so our team can better assist you.

What should I do if I have trouble accessing the website?

If you experience difficulties accessing our website, try updating your browser to the latest version, clearing your browser cache, or accessing the website from another browser or device.

If the issue persists, please try again later or contact our support team at support@kensen.co.

We appreciate your patience and understanding.