Return & Refund Policy

KENSEN Return & Refund Policy

At KENSEN, we want you to feel confident when shopping for men's grooming products. If you are not completely satisfied with your purchase, our Return & Refund Policy explains the eligibility requirements, return process, and refund conditions.

This policy applies to purchases made through the official KENSEN website, kensen.co, unless otherwise required by applicable law.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order, subject to the conditions below. To initiate a return, please contact our customer support team before sending any items back.

Unused and Unopened Products

Products that are unused, unopened, and in their original condition are eligible for a return and full refund within 30 days of delivery.

Customers are responsible for return shipping costs for returns due to personal preference or a change of mind.

Opened or Used Products

If a product has been opened or used, return eligibility will depend on its condition, the reason for the return, and applicable consumer protection laws.

Where permitted by applicable law, a 10% order processing and handling fee may apply to eligible returns of opened or used products. Customers are responsible for return shipping costs for returns due to personal preference.

For hygiene and safety reasons, certain personal grooming products may not be eligible for return once opened or used, where permitted by applicable law. Please contact our support team for assistance before returning your product.

Return Requests After 30 Days

Our standard change-of-mind return window is 30 days from delivery. Return requests submitted after this period may not be eligible for a refund.

If your product has a defect or is covered by our warranty, please contact us even if the 30-day return window has expired. Warranty claims are assessed separately under our Warranty Policy and applicable law.

2. Returns for Defective or Damaged Products

If your KENSEN product arrives damaged or develops a quality issue, please contact our customer support team as soon as possible.

Please provide your order number, a description of the issue, and clear photos or videos showing the product and the problem, where applicable.

Depending on the circumstances, the available resolution may include a replacement, repair, return, or refund, subject to our Warranty Policy and applicable consumer protection laws.

For confirmed product defects covered by our policy, KENSEN will cover reasonable return shipping costs in accordance with the return instructions provided by our support team.

Please do not send defective products back without first contacting customer support.

3. How to Request a Return

To request a return or refund, please follow these steps:

1. Contact KENSEN customer support through our official website.

2. Provide your order number and the reason for your return.

3. Follow the return instructions provided by our support team.

4. Pack the product securely and include the original accessories and packaging where available.

5. Once the returned product has been received and assessed, we will notify you of the outcome and process any approved refund in accordance with our policy and applicable law.

Please do not ship returns using cash on delivery or another payment arrangement that requires KENSEN to pay unexpected shipping charges. Unauthorized shipping charges may be deducted from a refund where permitted by applicable law.

4. Refunds and Refund Processing

Once your returned product has been received and inspected, KENSEN will process the approved refund within 3 business days, provided the product meets the applicable return requirements.

Refunds will be issued to the original payment method unless otherwise required by applicable law or agreed upon with the customer.

Please note that the time it takes for the refunded amount to appear in your account depends on your payment provider and financial institution. The refund may take additional time to appear after it has been processed by KENSEN.

If a returned product does not meet the applicable return requirements, we will notify you of the assessment outcome and explain any applicable deductions or return arrangements, subject to applicable law.

5. Non-Refundable Items and Fees

Unless otherwise required by applicable law, the following items or fees may be excluded from refunds:

• Certified second-hand products sold under separate terms.

• Optional services and gift-wrapping fees that have already been provided.

• Promotional gifts or bundled items that are missing, damaged, or opened, where their condition affects return eligibility.

• Products returned in a condition that does not meet the applicable return requirements.

If a promotional item must be returned as part of an eligible return, our support team will explain the applicable requirements before the return is completed.

Any deductions for missing items, damage, excessive dirt, or other condition-related issues will be assessed on a case-by-case basis and applied only where permitted by applicable law.

6. Returns We May Decline

Subject to applicable consumer protection laws and statutory warranty rights, a return may be declined if:

• The product was not purchased from KENSEN's official website or an authorized KENSEN retailer.

• The request falls outside the applicable return period and is not covered by warranty or other legal rights.

• Valid proof of purchase cannot be provided, or the proof of purchase has been falsified or altered.

• The product has been damaged through misuse, improper installation, or operation contrary to the product instructions.

• Product labels, serial numbers, or waterproofing indicators have been tampered with, where relevant to the claim.

• The product has been damaged by external events, such as fire, flooding, or lightning, rather than a manufacturing defect.

These conditions do not exclude any remedies or rights that cannot legally be waived.

7. Original Packaging and Product Condition

Please keep the original product packaging whenever possible. If the original packaging is unavailable, use a secure box and sufficient protective materials to prevent damage during shipping.

Products should be returned with their included accessories and components where applicable.

8. Purchases from Other Retailers

Our 30-day return policy applies to purchases made through the official KENSEN online store. For purchases made through Amazon or another retailer or marketplace, please contact the original seller to request a return or refund.

This does not affect any applicable manufacturer warranty or statutory consumer rights.

9. Contact KENSEN Support

For questions about returns, refunds, or order issues, please visit KENSEN and contact our customer support team through the official website.

We are here to help you find the appropriate solution.

10. Policy Updates

KENSEN may update this Return & Refund Policy from time to time. Any changes will be published on this page. Updates will not remove rights that consumers are entitled to under applicable law.