KENSEN Warranty Policy

At KENSEN, we are committed to providing reliable men's grooming products designed for everyday use. Our Warranty Policy explains the coverage period, eligible product issues, exclusions, and how to submit a warranty claim.

This policy applies to eligible products purchased from the official KENSEN website or authorized KENSEN retailers, subject to the applicable purchase terms and local consumer protection laws.

1. Limited One-Year Warranty

KENSEN products are covered by a limited one-year manufacturer's warranty from the date of delivery, unless a different warranty period is specified on the product page, product documentation, or applicable purchase terms.

The warranty covers qualifying manufacturing defects and failures arising under normal use in accordance with the product instructions.

Proof of purchase may be required to verify the purchase date and warranty eligibility.

Warranty coverage and available remedies may vary depending on the product, country of purchase, and applicable local regulations. This limited warranty does not replace or restrict any statutory rights you may have under local law.

2. What Is Covered?

Subject to inspection and warranty eligibility, the warranty may cover:

• Manufacturing defects in materials or workmanship.

• Functional failures that occur during normal use within the warranty period.

• Other product defects that are covered by the applicable product warranty or consumer protection laws.

If a qualifying defect is confirmed, KENSEN may offer a repair, replacement, refund, or another appropriate remedy, depending on the circumstances and applicable law.

3. What Is Not Covered?

Unless otherwise required by applicable law or expressly stated in the applicable warranty terms, the limited manufacturer's warranty generally does not cover:

• Damage caused by misuse, accidents, neglect, or improper operation.

• Damage resulting from unauthorized modifications, repairs, or disassembly.

• Normal wear and tear, including ordinary deterioration of consumable components.

• Damage caused by failure to follow the product's care, charging, cleaning, or maintenance instructions.

• Damage caused by external events, including fire, flooding, or lightning.

• Products purchased from unauthorized sellers where eligibility cannot be verified.

Evidence of tampering with product labels, serial numbers, or waterproofing indicators may affect warranty eligibility when relevant to the reported issue.

These exclusions do not apply where prohibited by applicable law and do not remove any non-waivable statutory consumer rights.

4. How to Submit a Warranty Claim

If your KENSEN product develops a potential manufacturing defect, please contact our customer support team.

To help us assess your claim efficiently, please provide:

1. Your order number or other valid proof of purchase.

2. The product name and model, if available.

3. A clear description of the problem and when it began.

4. Photos or videos showing the issue, if applicable.

5. Any additional information reasonably required to assess the claim.

Our support team will review the information and provide instructions for the next steps. We may request that the product be returned for inspection where appropriate.

Please wait for return authorization and shipping instructions before sending a product to us.

5. Return Shipping for Warranty Claims

For confirmed defects covered by this warranty, KENSEN will cover reasonable return shipping costs in accordance with the instructions provided by our customer support team, subject to applicable law.

Please do not return products using cash on delivery or an unapproved shipping arrangement. Contact us first so we can provide the appropriate instructions.

6. Warranty Claims and the 30-Day Return Period

Our standard 30-day change-of-mind return period is separate from the limited one-year manufacturer's warranty.

If you experience a product quality issue within 30 days of delivery, please contact us promptly so we can determine the appropriate resolution.

If a defect arises after the 30-day return period but within the applicable warranty period, you may still submit a warranty claim for assessment.

A warranty claim is not automatically approved solely because it is submitted within the warranty period. Coverage depends on the reported issue, product condition, applicable warranty terms, and local law.

7. Products Purchased from Other Retailers

If you purchased your KENSEN product through Amazon or another authorized retailer, please retain your proof of purchase and contact the original seller or KENSEN support for guidance.

Return and refund requests for marketplace purchases are generally handled under the original seller's or marketplace's applicable policies. Manufacturer warranty coverage, where applicable, is assessed separately.

8. Additional Terms

Warranty coverage is limited to the remedies applicable under the relevant warranty terms and governing law. Any limitation or exclusion in this policy applies only to the extent legally permitted.

Nothing in this policy excludes, restricts, or modifies consumer guarantees or statutory rights that cannot legally be excluded or limited.

9. Contact KENSEN Support

For warranty questions or assistance with a product issue, please visit kensen.co and contact our customer support team through the official website.

Please include your order information and a description of the issue so we can help you determine the appropriate next steps.

10. Policy Updates

KENSEN may update this Warranty Policy from time to time. The current version will be published on this page. Any update is subject to applicable law and will not remove rights that consumers are entitled to under mandatory consumer protection laws.